Privacy Policy

This Privacy Policy describes how Palm Tree Media LLC ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website or use our advertising and media services. We are committed to protecting your privacy and handling your data responsibly and transparently.

1. Information We Collect

We may collect the following categories of personal information when you interact with us through our website, forms, phone, email, or SMS/text messaging:

• Contact information: first and last name, email address, phone number (including mobile number), company name, and mailing address.
• Business information: company size, industry, advertising goals, campaign details, and service inquiries you provide.
• Communications data: the content of messages, emails, SMS/text messages, and call notes shared with us.
• Technical data: IP address, browser type, device information, pages visited, and usage analytics collected via cookies and similar technologies.

2. SMS / Text Messaging Data

With your separate, opt-in consent, we may send SMS/text messages to the mobile number you provide. SMS messaging falls into two categories, each requiring independent consent:

• Marketing / promotional messages: offers, newsletters, campaign updates, and promotional content about our services.
• Non-marketing / transactional messages: appointment reminders, account or project updates, and service-related notifications necessary to fulfill your requests.

We store the mobile number you submit, the content of messages we send, and your consent status. We do not sell your SMS data. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message, or by contacting us using the details below.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to inquiries and provide the advertising and media services you request;
• Schedule and manage consultations and project communications;
• Send marketing and promotional SMS/text messages where you have opted in;
• Send transactional SMS/text messages related to your account or engagement;
• Deliver, personalize, and improve our services and website;
• Comply with legal obligations and protect our rights.

4. How We Share Your Information

We do not sell your personal information. We may share information with service providers who act on our behalf (such as CRM, email, SMS, analytics, and advertising platforms) under appropriate data-protection agreements. We may also disclose information when required by law or to protect our legal rights.

5. Data Protection Practices

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to understand usage and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. To exercise these rights, contact us using the details below.

SMS opt-out: Reply STOP to any SMS message to unsubscribe. Reply HELP for help. You can also opt out by contacting us directly.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our website and services are not directed to individuals under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Palm Tree Media LLC
5578 S Fruithill Ave
Boise, ID 83709, United States
Phone: (208) 703-7900
Email: ben@palmtreemedia.cc